Garerano
Contact Garerano

Write to us like you would write to a colleague, not a call centre.

Garerano is a small team of operators who actually run sessions and read every message themselves. Tell us where your business stands, what you have already tried and what is keeping you up at night. We reply within one working day, and if we are not the right people to help you, we will say so directly rather than string you along through a discovery funnel. There is no sales department here, only mentors who answer their own emails.

Fastest ways to reach us

  • Email answered within one working day
  • Direct phone line during office hours
  • WhatsApp for quick questions about cohorts
  • Viber if that is your preferred channel

Under 1 day

Typical reply time on weekdays, and we aim for the same day whenever we can manage it.

Real mentors

Every reply is written by someone who actually teaches in the programme you are asking about.

Confidential

Anything you send stays with us. We do not share your message or your idea with anyone outside the team.

No sales script

We answer your actual question. If a programme is wrong for you, we will recommend a different path.

Send us a message

Tell us what you are building and what is blocking you.

The more context you give us, the better our answer will be. Share the business stage, the funding situation, the team size, or the specific decision you are stuck on. There is no minimum length and no wrong way to ask.

Direct contact details

  • garerano@hotmail.com
  • +358 50 274 9186
  • Lokomonkatu 3, 33100 Tampere, Finland
  • Monday to Friday, 08:30 – 17:00 EET

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What to expect

How the first exchange with our team usually goes.

We do not run a discovery funnel, but we do have a straightforward process for handling enquiries. Knowing what happens after you send a message helps you decide whether it is worth writing at all.

01

You send the message

Tell us what you are building, where the business currently stands and what you want to solve. Short is fine. Detailed is better. Anything you share stays confidential.

02

We read it properly

A mentor from the relevant programme reviews your message, usually within a few hours. We do not auto-reply and we do not pass it to a support agent who does not teach.

03

You get a real answer

Either a written reply with specific guidance, or an invitation to a short call if the question is best answered out loud. We always say whether a Garerano programme is right for you or not.

04

You decide the next move

If you want to join a programme, we send the enrolment details. If you want to think about it, we will follow up once and then leave you alone. No aggressive follow-up sequences, ever.

05

If we are not the answer

When your situation calls for a lawyer, an accountant or another programme entirely, we will point you in that direction and, where we know someone good, offer an introduction.

Office hours

When you can actually reach a human being.

Garerano runs on Finnish working hours because our mentors teach live online sessions during the Nordic afternoon. We are not a 24-hour support operation, and we would rather set expectations honestly than pretend otherwise.

  • Monday to Thursday, 08:30 – 17:00 Eastern European Time
  • Friday, 08:30 – 15:00 Eastern European Time
  • Live cohort sessions run Tuesday evenings and Thursday afternoons
  • Weekend enquiries are read on Monday morning, never earlier
  • Finnish public holidays close the office entirely, and we do not check email then
0 Hours of direct mentor availability per week
0 Target reply time on incoming messages
0 Founders coached since 2013
0 Cohorts run to completion
Visit the office

In Tampere, five minutes from the railway station.

Live sessions are fully online, but our team works together in Tampere throughout the week and you are welcome to visit. If you are travelling through the city and want to talk through a business problem in person, send us a message the day before and we will make time.

  • Lokomonkatu 3, 33100 Tampere, Finland
  • Five-minute walk from Tampere central railway station
  • Coffee is always on, and the whiteboard is always free
  • Please message a day ahead so we can make room for you
Open in Google Maps
Garerano team workspace in Tampere near Lokomonkatu, ready for visiting founders
FAQ

Things people ask before writing to us.

A few common questions we see in the inbox, answered in advance in case they save you a message. If none of them fit, write to us anyway — we mean it when we say every message gets read.

Send Your Question

No. Our mentors answer enquiries because they enjoy the conversation, not because they are paid on conversions. If a programme is right for you, we will tell you. If it is not, we will explain why and suggest alternatives.

Absolutely. Most messages we receive are from people who are still deciding whether to join or waiting for the right cohort to come around. Ask anything. There is no obligation and no follow-up pressure.

Yes, and we prefer it that way. Everything we charge is already on the pricing page, and if a question remains unanswered, we will spell it out in the reply. Instalment and invoicing options are also discussed by email without a call.

Please send a message the day before. We do not have a reception desk and the team is often in live sessions, so booking ahead means someone will actually be free to sit down with you instead of glancing at a clock.

Occasionally. We run a small number of in-company workshops each year for teams that want the curriculum adapted to their specific situation. Mention it in the message and we will describe what we can and cannot deliver.

Everything stays with the Garerano team. We never share your business details, ideas or financial information with anyone outside the company, and nothing you write becomes an example or case study without your explicit written approval. More detail is in our Privacy Policy.

Still exploring

Reading material before you decide to write.

Sometimes the answer you need is already written down. These two articles cover the questions we answer most often for founders before they contact us.

How to find your first ten customers in Finland
Growth

How to Find Your First Ten Customers in Finland Without a Marketing Budget

The conversation-based approach that has worked for almost every founder we have coached, and why paid ads rarely help in the first year.

Read the article
Bootstrapping or raising money in the Nordics
Funding

Bootstrapping or Raising? A Founders' Guide for the Nordic Reality

Why so many good Finnish companies grow without investors, and how to know which route suits the business you are trying to build.

Read the article
Programmes

Not sure which course fits your stage?

Both programmes run on the same small-cohort rhythm and the same mentor bench. The choice comes down to whether you have paying customers already or not.

Startup Launch Accelerator course by Garerano
First-time founders

Startup Launch Accelerator

Twelve weeks for people starting from an idea and a laptop. Customer interviews, first offer, first paying client and an investor-ready pitch.

Discuss this programme
Venture Scaling Masterclass by Garerano
Growth-stage founders

Venture Scaling Masterclass

Ten weeks for founders between two hundred thousand and two million euros of revenue who need to fix pricing, hiring and cashflow before growing further.

Discuss this programme

Tell us about your business and let's see what we can do.

Every message we receive gets read by a mentor who teaches in the programme you are asking about. No scripts, no discovery funnels, no follow-up sequences. Just a real answer from someone who has been in your position before.